User Support Supervisor

Job ID: 344307    Posted 2 weeks ago

Austin, Texas

Direct Hire

End User Support / Helpdesk

Job Details


IDR is seeking a User Support Supervisor to join one of our top clients on a hybrid schedule. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview for the User Support Supervisor:
The User Support Supervisor is responsible for providing leadership and coordination of the User Support Center processes and functions, as well as managing the day-to-day operational activities of the User Support Center in support of the client. This includes planning, assigning, and supervising the work of all User Support Technicians; ensuring high quality, consistent customer support and timely, satisfactory issue resolution; anticipating, recognizing and resolving issues; overseeing team processes and assessing for areas of opportunity to improve effectiveness and efficiency; helping to build skills of the team; and coordinating efforts within the User Support team and other staff and/or vendors as needed. The User Support Supervisor will also perform other duties as assigned.


Required Skills for the User Support Supervisor:
  • 2+ years of experience in supervisor or team lead role
  • 2+ years of experience in Windows/Microsoft OS environment
  • 2+ years of experience with Active Directory
  • 2+ years of experience with remote support tools like SCCM, Kaseya, or Intune
  • 2+ years of experience with ticketing systems like Service Now, Remedy, or ManageEngine
  • Hands on experience troubleshooting hardware and software
  • High School Diploma
What’s in it for you?
  • Competitive compensation package
  • Full Benefits; Medical, Vision, Dental, and more!
  • Opportunity to get in with an industry leading organization
  • Close-knit and team-oriented culture
Why IDR?
  • 20+ Years of Proven Industry Experience in 4 major markets
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

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Why Us?

IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.

About Us

IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.