Technical Analyst II

Job ID: 344275    Posted 3 days ago

Mather, California


Quality Assurance

$22-$25/hr. W2

Job Details

IDR is seeking a Technical Analyst II to join one of our top healthcare clients remotely. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!  

Position Overview for the Technical Analyst II:  

  • Customer Support: Act as a liaison between Information Services (IS), vendors, external technical specialists, and clients, documenting and managing issues during system implementation and support using the Remedy system.
  • Technical Support: Monitor applications, systems, storage, and networks, escalating issues as needed, and conduct hardware and software upgrades, replacements, and repairs. Provide specifications, data mapping, and testing support for system enhancements.
  • Training Delivery: Prepare and manage training environments, handle logistics for training sessions, and support classroom activities to ensure participants receive necessary assistance.
  • Team Collaboration: Collaborate with team members to define business and user requirements, maintain up-to-date knowledge of healthcare initiatives, and support continuous improvement efforts within the organization.

Required Skills for the Technical Analyst II:  
  • Education: Associate degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • Experience: Minimum of one year of relevant experience in a similar role in a healthcare setting. 
  • Technical Skills: Advanced understanding of IT concepts, development of processes and procedures, strong analytical skills for logical and objective conclusions, and proficiency in monitoring and managing IT systems.
  • Interpersonal Skills: Excellent interpersonal and communication skills to establish cooperative working relationships, strong presentation skills for effective information sharing, and the ability to perform effectively in dynamic environments with frequent workload changes.
What’s in it for you?  
  • Competitive compensation package  
  • Full Benefits; Medical, Vision, Dental, and more!  
  • Opportunity to get in with an industry leading organization  
  • Close-knit and team-oriented culture  

Why IDR?  
  • 25+ Years of Proven Industry Experience in 4 major markets  
  • Employee Stock Ownership Program  
  • Dedicated Engagement Manager who is committed to you and your success  
  • Medical, Dental, Vision, and Life Insurance  
  • ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row  

Compensation Details:$22-$25/hr. W2. NOT OPEN TO C2C.

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Why Us?

IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.

About Us

IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.