Endpoint Coordinator

Job ID: 343144    Posted 4 weeks ago

Rochester, Minnesota


Systems Engineering

Job Details

IDR is seeking a Endpoint Coordinator for one of our top Healthcare clients in the Rochester, MN. This is a 1 year contract roleIf you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!


  • Work directly with customers to evaluate needs for new service requests, device configurations, product inquiries, and order returns.
  • Gather, document, and assess customer requirements to ensure accurate and complete product orders that support customer needs.
  • Order electronic equipment in Lawson, troubleshoot ordering issues, and collaborate with senior personnel or Supply Chain Management to resolve issues, keeping customers informed of order status.
  • Utilize excellent communication and time management skills to deliver outstanding customer service and manage project tasks, including process improvements and thorough documentation of workflows and procedures.

  • High School / GED with 4 years of experience in project coordination, order fulfillment, or customer service role, OR Associate's degree with 2 years of experience in project coordination, order fulfillment, or customer service role. Or Bachelor’s degree and excellent computer troubleshooting and problem solving skills.
  • (2+ years experience): Ensure accurate and complete product orders by gathering and documenting customer requirements, processing orders in Lawson, troubleshooting issues, and keeping customers informed.
  • (2+ years experience): Deliver outstanding customer service with excellent communication and time management skills, and improve processes through effective project management and clear documentation for a diverse customer base.
What's in it for you?
      • Full Benefits during the contract! (Medical, Dental, Vision, etc.)
      • Ability to get your foot in the door with a well-established company
      • Competitive compensation
      • Excellent work/life balance
Why IDR?
      • 20+ Years of Proven Industry Experience in 4 major markets
      • Employee Stock Ownership Program
      • Dedicated Engagement Manager who is committed to you and your success
      • Medical, Dental, Vision, and Life Insurance
      • ClearlyRated’s Best of Staffing® Client and Talent Award winner 9 years in a row
Compensation Details: $23.61/hr W2

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Why Us?

IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.

About Us

IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.