Tier 2 Systems Engineer

Job ID: 340497    Posted 3 weeks ago

Tampa, Florida

Contract to Hire

Systems Engineering

55k-72k converting

Job Details

Tier 2 Systems Support Engineer

IDR is seeking a Tier 2 Systems Support Engineer for one of our top clients in Atlanta, GAIf you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

This role follows a hybrid work schedule with 3 days onsite, and 2 days remote each week in Tampa. FL.

The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.*  

Responsibilities of the Tier 2 Systems Support Engineer:

  • Utilize phone, email, chat, and remote tools to troubleshoot and resolve end user issues.
  • Install software, updates, patches for servers, networks, and workstations.
  • Configure and manage support servers, firewalls, and peripheral equipment.
  • Handle escalations from tier 1 engineers.
  • Provide onsite customer support as needed.
  • Assist with design, planning, and deployment of technology into client environment.
Required Skills for the Tier 2 Systems Support Engineer:
  • Must have prior experience working for a Managed Service Provider (MSP).
  • 3+ years of experience troubleshooting network and server issues.
  • 3+ years of experience supporting virtual and physical servers as well as network hardware & software.
  • Firm knowledge and experience with Active Directory, Azure AD, M365, Exchange, etc.
  • Prior network experience with routers, switches, firewalls, and/or access points.
What’s in it for you?
  • Competitive compensation package
  • Full Benefits; Medical, Vision, Dental, and more!
  • Opportunity to get in with an industry leading organization
  • Close-knit and team-oriented culture
Why IDR?
  • 25+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row


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Why Us?

IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.

About Us

IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.