Help Desk Analyst I

Job ID: 340221    Posted 6 days ago

Atlanta, Georgia

Contract to Hire

End User Support / Helpdesk

Job Details

Help Desk Analyst 1


One of IDR’s largest clients is looking for a Help Desk Analyst 1 to join its team in Atlanta, GA! This individual will provide technical assistance to computer users in person, over the phone, and via email.


This role is 100% onsite in Atlanta, GA.


Responsibilities of the Help Desk Analyst 1 Include:

  • Provide assistance to users with computer hardware and software issues.
  • Respond to technical support issues via phone, email, and in-person
  • Monitoring ticket queues
  • Assigning tickets to internal and external support staff
  • Escalating tickets outside of the department until resolved


Required Skills/Experience:

  • 2+ years of Technical End-User Support experience
  • Strong working knowledge of Windows 10 and Office 365
  • Hands-on knowledge in resolving issues with PCs, Laptops, Printers, and Copiers
  • Knowledge of Active Directory, SCCM, and VPNs.


What’s In It for You?

  • Join a flexible, friendly, laid-back work environment
  • Enjoy an extremely competitive compensation and benefits package
  • Enjoy true work/life balance
  • Join an extremely secure organization that offers job stability
  • Advance your career by joining an organization that believes in promoting from within


Why IDR?

  • 25+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row

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Why Us?

IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.

About Us

IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.