Technical Support Specialist (Reading)

Job ID: 339011    Posted 1 week ago

Reading, Pennsylvania

Contract

End User Support / Helpdesk

Job Details

IDR is actively seeking a Technical Support Specialist to join one of our top clients for an urgent need! This position includes career growth, is long-term, and supports an amazing team that uses cutting edge technologies. If this sounds like the right fit for you, PLEASE APPLY TODAY!!

 

Position Overviews:

  • Resolve any user hardware or software issues
  • Perform software or hardware testing remotely
  • Enter observe and command system functioning to verify operations and errors
  • Maintain records of daily data communication problems, transactions, and remedial actions taken

 

Position Qualifications:

  • 3+ years of Technical Support experience
  • Hands-on experience using Windows, Chromebook, IOS, and Android.
  • Knowledge of computer software, such as configuration management software, desktop communications software, and directory services software

 

What’s in it for you?

  • Opportunity to work for a large and mission-oriented company
  • Join a team with an extensive and successful history of growth
  • Work within a company with a highly-rated company culture and a reputation of investing in their employees
  • Full Benefits; Medical, Vision, Dental, and more!

 

Why IDR?

  • 20+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

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Why Us?

IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.

About Us

IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.