Application Engineer – Jira Cloud

Job ID: 338696    Posted 1 week ago

Los Angeles, California


Systems Engineering

$65 - $85 / hour

Job Details

IDR is seeking an Application Engineer - JIRA Cloud to join one of our top clients in the LA area for a 100% remote contract position. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!



  • Administer, configure and support a Jira Cloud environment with close to 6,000 users, over a million issues, 550 projects and 800 custom fields.
  • Review and adjust work systems modifications requested by users for their work systems transformations
  • Flag tickets for outsourcing partner shareback when working agreement is not followed
  • Review and prioritize requests for new Jira Apps from employees
  • Escalate app-related support issues to the appropriate application vendor
  • Review and share updates on monthly releases from Atlassian (new features, bug fixes)
  • Participate in the Jira administration team’s projects
  • Manage and review the work that needs to be completed by 3rd party vendors
  • Configure integrations and security, solve access and permissions issues
  • Author and maintain operational process documentation, runbooks, technical designs and shared standards


Required Qualifications:

  • 5+ years experience with Jira Cloud
  • 2+ years experience with Jira Service Management Cloud
  • 4+ years experience with Groovy scripting with Jira (ScriptRunner)
  • Advanced proficiency with Atlassian Jira Cloud Software and its most popular add-ons (Advanced Planning, Automation, eazyBI, ScriptRunner, Structure)
  • Proficiency in with Asset and configuration management in Jira Service Management
  • Advanced proficiency in other SaaS work management tools such as Airtable and Trello (or equivalent)
  • Experience participating in large multi-person technical efforts, including hybrid teams composed of full-time employees and 3rd party vendors
  • Proficiency in Agile methodologies and frameworks such as Scrum and Kanban


Desired Qualifications:

  • Proficiency with Atlassian Access (Atlassian Guard)
  • Proficiency with Jira Data Center
  • Proficiency in other programming and scripting languages such as Java, JavaScript or Python
  • Experience using reporting tools such as eazyBI for Jira or Tableau
  • Proficiency with Atlassian Analytics
  • ACP-120 Jira Administration for Cloud Certification or ACP-420 Managing Jira Service Projects for Cloud Certification
  • Bachelor's degree in Computer Science or equivalent work experience


What’s in it for you?

  • Competitive compensation package
  • Full Benefits; Medical, Vision, Dental, and more!
  • Opportunity to get in with an industry leading organization
  • Close-knit and team-oriented culture


Why IDR?

  • 25+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

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Why Us?

IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.

About Us

IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.