Support Technician

Job ID: 337476    Posted 1 week ago

Brackenridge, Pennsylvania


End User Support / Helpdesk

Job Details

IDR is seeking a Support Technician to join one of our top clients in the manufacturing industry. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Support Technician:
The End User Support Technician will specialize in new laptop/desktop preparation and deployments. Ability to configure various software packages to users required specifications and then execute new and replacement deployments will be required. The End User Support Technician will assist the End User Experience Team in maintaining sufficient inventory by performing desktop imaging and hardware maintenance as required.  They will track and monitor inventory issues to ensure hardware orders are submitted in a timely fashion.  While adhering to all organization specified cyber security guidelines, End User Support Technician often assists all Desktop Support related projects and ensures resources are utilized appropriately.  Compiles project status reports, coordinates project schedules, and identifies and resolves technical problems within scope of projects.  Proficiency with Office365 products is required, experience with O365 GCC High is a plus.

Required Skills for the Support Technician:

  • Bachelors Degree + 1 year experience (or internship) experience in a level 1 Help Desk role OR No degree + 3 years' experience in a Help Desk role
  • Experience with Microsoft System Center Configuration Manager and Active Directory to perform technical duties that include software installs on new and replacement equipment while ensuring data transfer is required. 
  • Must be comfortable in both office and shop floor environments and adhere to all safety guidelines as set forth by the organization.

What’s in it for you?
  • Competitive compensation package
  • Full Benefits; Medical, Vision, Dental, and more!
  • Opportunity to get in with an industry leading organization
  • Close-knit and team-oriented culture
Why IDR?
  • 25+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

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Why Us?

IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.

About Us

IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.