Technical Support Specialist 2

Job ID: 311188    Posted 1 month ago

Nashville, Texas

Direct Hire

Systems Engineering

$59,000 - $65,000

Job Details

IDR is seeking a Tech Support Specialist 2 (Tier 2) to join one of our top clients in Nashville, TN! This is a direct-hire role, onsite with hybrid flexibility over time. If you are an excellent communicator with advanced troubleshooting experience, please apply today! 
Position Overview/Responsibilities for the Technical Support Specialist 2: 

  • Provide Excellent Customer Service
  • Create/Disable/Modify Active Directory accounts
  • Adhere to and uphold security posture of the organization
  • Support IT systems that includes Windows desktops, LAN, phone systems, and other related technology
  • Resolve software and hardware problems of computer & networks
  • Assist in software releases and roll-outs
Requirements of the Technical Support Specialist 2: 
  • 3+ years of technical support experience
  • 1 year of experience serving as an escalation point
  • Experience with Windows, Active Directory, Microsoft Office Suite
  • Excellent customer service
What’s in it for you? 
  • Competitive compensation package 
  • Full Benefits; Medical, Vision, Dental, and more! 
  • Opportunity to get in with an industry leading organization 
  • Close-knit and team-oriented culture 
 Why IDR? 
  • 25+ Years of Proven Industry Experience in 4 major markets 
  • Employee Stock Ownership Program 
  • Dedicated Engagement Manager who is committed to you and your success 
  • Medical, Dental, Vision, and Life Insurance 
  • ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row 


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Why Us?

IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.

About Us

IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.