Network Support Specialist – Overnight

Job ID: 309748    Posted 1 day ago

brentwood, Tennessee

Contract to Hire

End User Support / Helpdesk

$25 - $30/hr

Job Details

IDR is actively seeking an IT Support Specialist to join of our top clients out of the Nashville, TN area! This position is an overnight shift position and is 100% remote. If you are seeking an opportunity to grow your career, PLEASE APPLY TODAY!!

*NO C2C or H1B Sponsorship*

Position Overview for the IT Support Specialist:

  • Responsible for triage of incoming help desk calls
  • Document all calls in the ticketing systems
  • Respond to all customer inquires in a timely and effective manner
  • Provide excellent customer service

Required Skills for the IT Support Specialist:

  • 1+ years experience in a help desk environment
  • Must have experience troubleshooting O365 suite
  • Experience working with a ticketing system is required
  • Must have experience with Windows and Apple
  • Excellent customer service skills
  • Outgoing and motivated personality

What’s in it for You?

  • Join an growing organization
  • Competitive pay and benefits
  • Opportunity to expand skillset

Why IDR?

  • 20+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

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Why Us?

IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.

About Us

IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.