Support Technician
Job ID: 502599 Posted 1 day ago
Austin, TX
Contract
End User Support / Helpdesk
Job Details
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IDR is seeking a Support Technician to join one of our top clients for an opportunity in City, State . In this role, you will provide hands-on IT support in a fast-paced, enterprise environment, partnering closely with end users and executive stakeholders. This is an excellent opportunity to contribute to a highly visible support organization within a leading technology-focused enterprise.
Position Overview for the Support Technician:
- Provide end-user and executive “white-glove” support for desktop and laptop systems in an on-site environment.
- Install, repair, and perform preventative maintenance on PCs, peripherals, and related hardware systems.
- Troubleshoot and resolve hardware, software, and connectivity issues, identifying network-related problems when tied to end-user devices.
- Support Microsoft productivity tools (including Office 365 and MS Teams) and video teleconferencing solutions (such as Cisco Webex).
- Create/support processes, deliver user training, contribute to project efforts, and serve as a local leader/mentor to junior technicians.
Requirements for the Support Technician:
- 4+ years providing “white-glove” executive-level support
- 5+ years providing end-user support
- 5+ years supporting PC hardware and performing routine software installations
- 5+ years troubleshooting IT hardware and peripherals in an enterprise environment
- 4+ years supporting Microsoft productivity tools (Office 365, MS Teams) and video teleconferencing solutions (Cisco Webex)
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.