Plumbing Training & Quality Specialist
Job ID: 502484 Posted 2 days ago
Nashville, Tennessee
Contract
Quality Assurance
Job Details
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IDR is seeking a Plumbing Training & Quality Specialist to join one of our top clients for a remote opportunity. This role focuses on supporting the launch of innovative smart home water leak detection products by developing training materials, reviewing installations, and ensuring quality standards are met. The position is ideal for someone with plumbing experience who enjoys explaining technical concepts in a clear, accessible manner.
Position Overview for the Plumbing Training & Quality Specialist:
- Serve as the plumbing subject matter expert for the client’s water leak detection and shut-off device pilot program.
- Translate complex plumbing and installation procedures into easy-to-understand training guides, FAQs, and troubleshooting documents for call center agents.
- Review installation work for quality, accuracy, and compliance with plumbing standards.
- Provide expertise to resolve escalated customer or installer issues related to plumbing.
- Conduct periodic on-site visits to observe installation practices, gather feedback, and update training materials accordingly.
Requirements for the Plumbing Training & Quality Specialist:
- Hands-on plumbing experience (licensed plumber or equivalent trade experience preferred)
- Proven ability to develop clear, concise training materials and process documentation for a non-technical audience
- Strong communication skills, both verbal and written
- Experience with in-home or connected device technology (smart home, IoT) preferred
- Willingness to travel 1-2 times per month within the US
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.