IT Support Engineer
Job ID: 502302 Posted 22 hours ago
Brentwood, Tennessee
Contract to Hire
End User Support / Helpdesk
Job Details
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IDR is seeking an IT Support Engineer to join one of our top clients for a remote opportunity. This role involves providing technical support for SMB clients, managing on-site and remote troubleshooting, and maintaining client relationships within a flexible work environment. The organization is a managed services provider specializing in diverse technology stacks for small to medium-sized businesses.
Position Overview for the IT Support Engineer :
- Act as the primary technical resource for SMB clients, resolving various hardware, software, and network issues.
- Provide remote support with occasional onsite visits in Williamson County.
- Manage firewalls, Windows servers, Active Directory, Office 365, and other endpoint devices.
- Collaborate with a corporate technical team to escalate and resolve complex challenges.
- Maintain excellent client communication and ensure service level agreements are met.
Requirements for the IT Support Engineer :
- Experience supporting Windows-based servers, desktops, and networking.
- Familiarity with Active Directory, Office 365, and basic firewall management (Fortinet preferred).
- Strong troubleshooting skills, including network issues and hardware repairs.
- Excellent communication skills, professional presentation, and client-facing ability.
- Must be local to the Nashville metropolitan area, with the ability to travel to onsite client locations as needed.
- MSP experience is a plus.
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.