Bilingual Prepaid Wireless Field Support Specialist (Mandarin/English)
Job ID: 502240 Posted 22 hours ago
Englewood, Colorado
Contract
All Other
44.70
Job Details
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IDR is seeking a Bilingual Prepaid Wireless Field Support Specialist (Mandarin/English) to join one of our top clients for an opportunity in California. This role is pivotal in supporting Chinese-speaking retail partners within a dynamic wireless industry, providing hands-on assistance, training, and digital support to enhance customer experience and sales performance.
Position Overview for the Bilingual Prepaid Wireless Field Support Specialist (Mandarin/English):
- Serve as the primary liaison for Mandarin-speaking prepaid wireless retail partners.
- Provide on-site and remote support to optimize retailer engagement and sales performance.
- Educate store owners and their staff on prepaid wireless products, promotions, and best practices.
- Inspect and drive Chinese marketing campaigns at retail stores.
- Receive calls as the first point of contact to help resolve dealer escalations.
- Develop and deliver Mandarin-language training sessions for retailer support agents.
- Support coaching and calibration sessions to improve customer service and support consistency for Mandarin-speaking care agents.
- Support social media and messaging platforms used by Chinese-speaking retailers (e.g., WeChat, WhatsApp, etc.).
- Assist with creation and translation of Mandarin-language digital content, guides, and promotional materials.
- Monitor feedback and trends from digital channels to inform training and support strategies.
- Provide feedback on the usability of internal and customer-facing apps in Mandarin.
- Collaborate with product and UX teams to improve Mandarin language integration and user experience.
Requirements for the Bilingual Prepaid Wireless Field Support Specialist (Mandarin/English):
- Bilingual proficiency in Mandarin Chinese and English (Required).
- Wireless sales in indirect sales or pre-paid experience preferred.
- Must adapt well to change and enjoy working in a fast paced sales environment.
- Familiarity with social media platforms (especially WeChat) used in Chinese-speaking communities.
- Tech-savvy with strong knowledge of mobile applications and digital tools.
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.
- 44.70/hr w2
- #LI-Onsite
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.