IT Support Technician
Job ID: 502032 Posted 3 days ago
San Antonio, Texas
Contract
End User Support / Helpdesk
Job Details
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IDR is seeking a IT Support Technician to join one of our top clients for an opportunity in San Antonio, Texas. You will provide on-site front-door IT support within an enterprise and government-focused environment, helping staff, executives, contractors, and visitors stay productive. This contract role supports day-to-day endpoint, collaboration, and connectivity needs with a strong emphasis on documentation, security procedures, and user experience.
Position Overview for the IT Support Technician:
- Deliver on-site IT support at the San Antonio office, serving staff, executives, contractors, and visitors
- Support laptops, mobile devices, peripherals, printers, meeting rooms, collaboration tools, and network connectivity
- Handle user onboarding/offboarding, account and access coordination, asset inventory, equipment moves, and break/fix coordination
- Resolve or triage service requests using approved ticketing processes and maintain user-facing knowledge resources
- Provide time-sensitive executive-priority and business-hours support, including device deployment, refresh, relocation, and secure disposal coordination
Requirements for the IT Support Technician:
- 8+ years of experience providing onsite IT support, desktop support, endpoint support, or field support in an enterprise or government environment
- 5+ years of experience troubleshooting laptops, mobile devices, peripherals, printers, operating systems, collaboration tools, network connectivity, and user access issues
- 3+ years of experience supporting Microsoft 365, Teams, Outlook, SharePoint, OneDrive, mobile device management, endpoint security, or equivalent collaboration and endpoint platforms
- 3+ years of experience using ticketing, asset inventory, knowledge management, service documentation, and customer communications practices
- 2+ years of experience following security procedures for account access, device handling, data protection, privileged support, and incident escalation
What’s in it for you?
Competitive compensation packageFull Benefits; Medical, Vision, Dental, and more!
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success.
Medical, Dental, Vision, and Life Insurance
ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row
#LI-Onsite
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.