IT Support Technician
Job ID: 501664 Posted 5 days ago
Atlanta, Georgia
Contract
End User Support / Helpdesk
$25/hr max
Job Details
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IDR is seeking a IT Support Technician to join one of our top clients for an opportunity in Atlanta, Georgia. This role involves providing critical onsite end-user support during a busy period supporting international events. The company operates within the public sector, focusing on emergency management and public safety services, ensuring seamless internal IT operations.
This is a short-term contract opportunity running from June 1 through July 20. While temporary in duration, the position offers consistent full-time hours and requires onsite availability Monday through Thursday throughout the engagement.
Position Overview for the IT Support Technician:
- Provide Level 1/Level 2 end-user IT support onsite from Monday through Thursday, with remote support on Fridays.
- Act as the primary onsite point of contact for resolving hardware, software, and connectivity issues for staff.
- Support Microsoft environment including SharePoint, Exchange, and Active Directory/domain administration tasks.
- Assist with VPN setup, configuration, and troubleshooting for remote access needs.
- Coordinate closely with remote senior IT staff to escalate and resolve complex issues efficiently.
Requirements for the IT Support Technician:
- 1–3+ years of IT support experience in a desktop/end-user support capacity (Level 1 or Level 2).
- Hands-on experience supporting Microsoft environments: Active Directory, Exchange, SharePoint.
- Experience with Dell laptops and Windows OS troubleshooting.
- Familiarity with VPN technologies and remote access support.
- Strong customer service and interpersonal skills — ability to engage professionally with non-technical end users.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.