Guest Services Project Manager
Job ID: 501512 Posted 19 hours ago
Bolingbrook, Illinois
Contract
Project Management
Job Details
To Apply for this Job Click Here
IDR is seeking a Guest Services Project Manager to join one of our top clients for a hybrid opportunity in Bolingbrook, IL. This role is ideal for an experienced project management professional with a background in customer support or service operations. The organization focuses on enhancing operational efficiency through cross-functional initiatives, leveraging technology and process improvements.
Position Overview for the Guest Services Project Manager:
- Serve as the central intake point for Guest Services initiatives, ensuring all incoming work is captured, logged, and visible across focus areas.
- Establish and operationalize intake standards to ensure requests are clearly defined, appropriately scoped, and actionable.
- Develop and maintain a consistent approach to sizing work, evaluating ROI, and supporting prioritization decisions.
- Identify and engage appropriate points of contact across teams including AI, product, engineering, WFM, training, operations, and BPO partners.
- Drive alignment, ownership, and commitment across stakeholders before work begins and as priorities shift.
Requirements for the Guest Services Project Manager:
- 6+ years of experience in program management in a customer support, contact center, or service operations environment.
- Demonstrated experience building or standing up intake, orchestration, PMO, or operating models from the ground up.
- Strong ability to bring structure to ambiguous environments and manage multiple competing priorities at once.
- Proven ability to drive alignment, accountability, and execution across cross-functional stakeholders.
- Experience developing prioritization frameworks, sizing approaches, or ROI methodologies to support decision-making.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
To Apply for this Job Click Here
I want more jobs like this in my inbox.
Share This Job
Similar Jobs
Denver, Colorado
Direct Hire
Project Management
$140,980.00 - $163,240.00
Denver, Colorado
Contract
Project Management
$80-$85/hr
Philadelphia, Pennsylvania
Contract
Project Management
$22-$25/hr
Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.