Customer Service Representative
Job ID: 501232 Posted 22 hours ago
La Porte, Texas
Contract
Administrative / Clerical
Job Details
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IDR is seeking a Customer Service Representative to join one of our top clients for an opportunity in La Porte, Texas. This role is situated within a utility and energy industry setting, supporting internal sales teams and third-party brokers to facilitate commercial agreements. The position offers a dynamic environment focused on client interaction and operational accuracy.
Position Overview for the Customer Service Representative:
- Support internal sales, pricing analysts, and third-party brokerage partners to enhance business development for commercial agreements.
- Handle daily communications with internal teams and external clients through email, instant messaging, and phone calls.
- Process commercial contracts accurately and efficiently, ensuring all necessary information is included.
- Respond diplomatically to inquiries and resolve issues related to energy transactions.
- Utilize various software systems and portals to support operational activities and special assignments.
Requirements for the Customer Service Representative:
- 2+ years experience working directly with customers in problem solving, issues resolution, or related roles.
- High school diploma, GED, or equivalent math and English skills.
- Basic PC skills with an understanding of Microsoft Office software.
- Excellent verbal and written communication skills, including active listening.
- Strong analytical and problem-solving skills with good judgment and decision-making ability.
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.