Desktop Support Analyst
Job ID: 497424 Posted 1 day ago
Tempe, Arizona
Contract
End User Support / Helpdesk
Job Details
To Apply for this Job Click Here
IDR is seeking a Desktop Support Analyst to join one of our top clients for an opportunity in Tempe, Arizona. This role involves supporting a dynamic IT environment, focusing on assisting users during a migration from Google Workspace to Office 365, and providing VIP/executive support. The company operates within the technology services sector, emphasizing efficient help desk operations and user support.
Position Overview for the Desktop Support Analyst:
- Provide on-site help desk support for approximately 500 corporate users, with potential to scale to 700.
- Support Microsoft 365 environments, including Exchange, Teams, SharePoint, and OneDrive, during and after migration.
- Assist users with legacy Google Workspace access requests and related support needs.
- Manage user requests effectively using Zendesk in a high-traffic support setting.
- Support conference rooms, executive offices, and provide VIP support within a mixed Mac and Windows environment.
Requirements for the Desktop Support Analyst:
- Experience supporting Microsoft 365 environments, including familiarity with core components.
- Demonstrated ability to support a similar-sized user environment.
- Experience supporting migrations from Google Workspace to Office 365.
- Proficiency in handling Google Workspace access requests post-migration.
- Ability to go onsite 4-5 days per week and prioritize support requests efficiently.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
To Apply for this Job Click Here
I want more jobs like this in my inbox.
Share This Job
Similar Jobs
Thornton, Colorado
Direct Hire
End User Support / Helpdesk
$70,000 – 85,000 per year
Nashville, Tennessee
Contract
End User Support / Helpdesk
Atlanta, Georgia
Contract
End User Support / Helpdesk
Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.