Technical Support Specialist
Job ID: 482706 Posted 1 day ago
Gainseville, Georgia
Contract
End User Support / Helpdesk
Job Details
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IDR is seeking a Technical Support Specialist to join one of our top clients in Gainesville, GA. This role is perfect for individuals passionate about enhancing online learning experiences and supporting educational technologies. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Technical Support Specialist:
- Collaborate with our client's team to support and enhance distance education technologies, primarily using Blackboard LMS.
- Provide technical assistance and resolve issues related to videoconferencing tools like WebEx and productivity software such as Microsoft Office 365 or Google Apps for Education.
- Engage in strategic planning and process improvement initiatives to advance distance education programs.
- Conduct training sessions and assess the technology needs of instructional staff to ensure effective support.
Required Skills for the Technical Support Specialist:
- Associate's degree in a related field with three years of relevant experience, or equivalent experience in lieu of a degree.
- Proficiency in Blackboard LMS and experience with help desk ticketing systems.
- Familiarity with videoconferencing software and productivity tools.
- Experience in K-12 or TCSG systems is highly recommended.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry
- Experience in 4 major markets
- Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.