Help Desk Analyst I

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IDR is seeking a Help Desk Analyst I to join one of our top clients in El Segundo, CA. This role is pivotal as the first point of contact for technical support issues, ensuring seamless operations for our client’s business partners. If you are eager to be part of a dynamic and growing organization with a team-oriented culture, we encourage you to apply today!

Position Overview/Responsibilities for the Help Desk Analyst I:

• Serve as the initial contact for technical support, addressing issues via phone, deskside, and self-service requests.

• Gather necessary information to resolve issues during the first contact or escalate to the appropriate support team.

• Create and maintain solution documentation for both internal and business partner use.

• Participate in project and change work, including a significant Windows 11 upgrade project.

• Provide support for a global IT team, handling incidents and service requests across North America and beyond.

Required Skills for Help Desk Analyst I:

• Two to four years of IT work experience, with one to two years in a call center and desktop support.

• Proficient in troubleshooting with solid knowledge of Windows OS, Apple OS, Active Directory, and MS Office Suite.

• Experience with desktop, laptop, and thin client hardware, as well as peripherals like printers and desk phones.

• Strong verbal, written, organizational, and interpersonal skills, with a flexible approach to a changing environment.

• High School Diploma or equivalent; familiarity with ITIL processes is a plus.

What’s in it for you?

Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry-leading organization
Close-knit and team-oriented culture

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row
#LI-Onsite

IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.

To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.

Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.

If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com

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