Service Desk Technician

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IDR is seeking a dedicated and tech-savvy Overnight Service Desk Technician to join one of our top clients in Downtown. This role is perfect for someone who thrives in a fast-paced environment, has a blend of customer service and technical skills, and is open to working night shifts. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the Service Desk Technician:

– Provide and facilitate support for technology issues encountered by our client’s team in a 24/7 environment
– Monitor our client’s electrical and network systems for stability and continuation of service(s)
– Diagnose and resolve incidents using documented procedures
– Perform or monitor system health checks or maintenance tasks following established procedures
– Train and orient customers in the use of hardware and software as needed

Required Skills for Service Desk Technician:

– Excellent customer service skills and understanding of the role of being the Voice of the Customer
– Strong organizational skills and attention to detail
– Experience working in a team environment as well as the ability to work independently
– Ability to identify and lead resolution of problems to provide better service to customers
– Responds to customer requests or inquiries in a timely manner using established methodologies and practices

What’s in it for you?

– Competitive compensation package
– Full Benefits; Medical, Vision, Dental, and more!
– Opportunity to get in with an industry-leading organization
– Close-knit and team-oriented culture

Why IDR?

– 25+ Years of Proven Industry Experience in 4 major markets
– Employee Stock Ownership Program
– Medical, Dental, Vision, and Life Insurance
– ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row

IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.

To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.

Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.

If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-in.com

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