Desktop Support Technician
Job ID: 433002 Posted 13 hours ago
Durham, North Carolina
Contract to Hire
End User Support / Helpdesk
Job Details
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IDR is seeking an onsite Desktop Support Technician to join one of our top consulting clients! If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview / Day to Day Responsibilities:
In this role, you will provide exceptional customer service at the walkup service desk to quickly resolve incidents and expedite request fulfillment. Your day-to-day tasks will include offering remote support via phone using remote desktop tools, assisting employees with the installation, configuration, and troubleshooting of computer hardware, and supporting desktop software for corporate laptops. You will also be responsible for organizing tickets, independently troubleshooting issues, and managing the onboarding and offboarding process, including provisioning and deprovisioning user accounts and application access. Additionally, you will document and resolve tickets promptly, interact with vendor support for technical problems, and create and maintain internal IT knowledge base articles and end-user documentation.
Top Skills:
- 1+ year of experience working in an IT Service Desk/Help Desk Analyst role
- 1+ year of experience with Azure Active Directory, Microsoft Exchange, SharePoint, Teams, and basic network troubleshooting.
- 1+ years’ experience with Intune for Endpoint Services/Management (Windows or Mac)
- Experience troubleshooting Microsoft Office applications and administering Office 365 accounts.
Nice to Have:
- Excellent customer service, attention to detail, communication, and documentation skills
- Must be a team player and willing to work “outside the box” to get things done as needed
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 20+ Years of Proven Industry Experience in 4 major markets
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-in.com
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.