Client Services Engineer
Job ID: 430926 Posted 5 days ago
Atlanta, Georgia
Contract
End User Support / Helpdesk
Job Details
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Client Support Specialist
IDR’s largest client is looking for an IT support Specialist to join their team in the Atlanta area! This is a hybrid role after 90 days.
Responsibilities of the Client Support Specialist:
- Provide technical support to end users within the organization
- Test emerging new technologies and train end users on these technologies
- Working hands on with network troubleshooting and issue resolution
- Implement best practices for IT service management
- Diagnose and resolve software and hardware issues
Required Skills/Experience of the Client Support Specialist:
- 5+ years’ experience with hands on technical support
- Extensive experience providing trouble shooting skills remotely, in person, and via the phone
- Strong experience with MS Intune and SCCM
- Proficiency with ServiceNow
- Work within an SLA driven incident management workflow
- Experience troubleshooting hardware, software, and peripheral equipment
What’s In It for You?
- Join a flexible, friendly, laid back work environment
- Enjoy extremely competitive compensation and benefits package
- Enjoy true work/life balance
- Join an extremely secure organization that offers job stability
- Advance your career by joining an organization that believes in promoting from within
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-in.com
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.