Process Analyst
Job ID: 421236 Posted 3 days ago
Los Angeles, California
Contract
All Other
$34 - $ 43 / hour
Job Details
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IDR is seeking a dedicated and detail-oriented Process Analyst to join one of our top clients in Los Angeles. This role is perfect for someone with deep expertise in ITIL processes and a passion for optimizing IT service management (ITSM) procedures across various departments. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Responsibilities:
– Analyze and optimize ITIL-based IT Service Management (ITSM) processes such as Incident Management, Change Management, Problem Management, Service Request Management, and Configuration Management.
– Collaborate with IT and business teams to design, document, implement, and govern ITIL-aligned processes.
– Define KPIs and metrics to measure process effectiveness and recommend continuous improvement initiatives.
– Facilitate root cause analysis (RCA) and drive action plans for problem resolution.
– Conduct training and awareness programs for teams to enhance ITIL process adoption.
Required Skills:
– 3+ years of experience in ITSM, ITIL processes, or process improvement roles.
– ITIL v4 Foundation Certification (Intermediate/Expert level preferred).
– Experience working with ITSM tools, such as ServiceNow, Solarwinds.
– Bachelor's degree in IT, Business, or a related field (or equivalent experience).
– Strong stakeholder management skills with experience collaborating across IT and business units.
What’s in it for you?
– Competitive compensation package
– Full Benefits; Medical, Vision, Dental, and more!
– Opportunity to get in with an industry-leading organization
– Close-knit and team-oriented culture
Why IDR?
– 25+ Years of Proven Industry Experience in 4 major markets
– Employee Stock Ownership Program
– Medical, Dental, Vision, and Life Insurance
– ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-in.com
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.